Social Media, the term intricately related to everyone’s life and every field, was not even heard of a couple of years back. With the gradual advent of technology and social media platforms like Facebook, Twitter, Instagram becoming a rage, no particular field or person is immune to its pros and cons.
Be it education, business, healthcare, or even political leadership, every field uses social media to register its presence and increase its followers. While the impact of social media on society is a debatable topic, it has undoubtedly carved a niche for itself in our lives.
SMO or Social Media Optimization is the term that is coined to describe the use of social media platforms to increase the brand’s presence in various social media websites by providing content that is engaging, informative, and helps to generate publicity or awareness about the brand.
Both SEO and SMO are the organs of digital marketing strategies. It helps create the brand reputation as a trustworthy and acceptable business, leading to a better conversion rate. If used judiciously, it helps the business grow both vertically and horizontally. Let us now analyze how SMO can power the company to achieve new heights.
Increases visibility of the business
Having a presence on social media ensures that the business is visible to a large number of prospects. This can help in converting the possibilities to potential customers, which is beneficial for the company.
With almost a large number of populations using social media platforms, marking your space in it helps garner more views and recognition for the business. By putting out content that is interesting as well as informative helps build the brand value leading to more leads and an increased conversion rate.
Helps to integrate social media with other tactics related to marketing
As the internet is exploding with different avenues to market your business, it has become imperative to be present in each of these avenues. But how to let your customers know which are the other places where they can locate your business?
This can be achieved by using SMO. Social media helps to integrate the different marketing channels. It makes you visible to the masses. Social media provides you with the option of telling your contacts other places where they can engage with you to learn more about your business.
It gives the business a much-needed shout-out.
Businesses launch new products or services regularly. Keeping the customers informed about it is vital to increase sales. Gone are the days when big posters or hoardings were put in every nook and corner of the city announcing the launch of the products. Those methods were costly and time-consuming and have become obsolete because businesses cater to large customers in varied locations.
Social media helps in giving a shout-out about the business. It acts as the mouthpiece of the industry and can be used 24X7 for promoting any new product. And the best part is it is not only cost-effective and can be modified as and when needed.
Helps to engage with the customers
Knowing the customer’s choices is very crucial to the survival of any business. Feedback from the customers, whether negative or positive, helps the business work on its shortcomings and improve its strengths.
Social media platforms act as meeting grounds between the business and the customer. Customers also get the option of voicing their opinions about various products or services. It helps them create relationships, which fuels the business to expand. It also gives the brand the option of resolving any customers’ queries immediately, which can otherwise take time and hurt the company.
Establishes the business as an authority
In any field or domain, establishing authority or leadership is key to success in that field. It is valid for every industry. Authority can be achieved by putting out content that adds value to the customer’s knowledge and can help them be better informed while making choices. It, in turn, helps in building brand reputation.
Authority can have many dimensions. One aspect of it is using Google Authorship to augment your business profile by showing your business page prominently in search results. This helps in ascertaining your business as a trustworthy brand recommended by people.
Helps in analyzing the data
Keeping an eye on your peers and in the market is cardinal for growth. It keeps the business updated on the latest trends and helps formulate strategies to keep oneself alive in this rat race.
SMO can help in the competitive analysis of data. It can be used to look at the competitor’s content strategies and then prepare content keeping all those points in mind. It greatly helps in capturing the market, thus giving the business a much-needed push.
Helps in increasing customer satisfaction
Customer satisfaction is what every brand values and tries its level best to achieve. It helps in increasing the business and getting more prospects. Using social media optimally for marketing your business helps build a bond with the customer, leading to customer satisfaction.
Solving queries related to the product in the shortest span of time or reaching out to them with any new offers helps build customer satisfaction, leading to the creation of loyal customers to the brand.
Conclusion
With the increase in various social media platforms and the massive popularity it enjoys among the masses, Social Media Optimization or SMO is the buzzword that every business tries to use to its advantage. It has a proven record of improving SEO performance, thus leading to the companies getting the benefits that are both long-term and future-ready in every aspect.